Return & Refund Policy

At AMI-YAH Radiant, your satisfaction matters to us. We take great care to ensure that every product is prepared, packaged and dispatched to the highest standards.

Change-of-Mind Returns

Due to the nature of our skincare products and for health and hygiene reasons, products that have been opened, unsealed or used may not be eligible for return where applicable under consumer law.

For eligible products, please contact us as soon as possible after receiving your order.

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns of:

• Products that have been opened or used
• Products with hygiene or protective seals that have been broken or removed
• Products that are not returned in their original condition, where applicable
• Gift cards

This does not affect your statutory rights. Sealed goods that are unsuitable for return for health or hygiene reasons may lose cancellation rights once unsealed after delivery. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We will review the issue and, where appropriate, provide a suitable resolution in accordance with your consumer rights.

Refunds

Where a refund is due, we will process it in accordance with applicable consumer law and using the original payment method where appropriate.

Please note that this policy does not affect your legal rights. Customers may have rights to a refund, repair or replacement where goods are faulty, not as described or not fit for purpose. 

Contact Us

For any questions about your order or this policy, please contact:

Email: ami_yah.radiant@yahoo.com